We at one stop nerds pride ourselves on providing 8 hours x 7 days x 365 days Amazon Customer Service and Support for all our clients. Our service is designed to be highly effective and friendly, providing exceptional support. Our e-commerce customer service team is qualified as week as highly experienced in problem solving and dispute resolutions. We are determined to ensure that your Amazon account remains in good standing along with excellent customer ratings. Our customer service management is a key service for your seller account.
Outsource your Amazon customer service
Below is a list of tasks and responsibilities undertaken by the One Stop Nerds Customer Care team as part of the fully managed service:
- Managing and organizing all customer messages & inquiries (within 24 hours)
- Managing Amazon answers (within 24 hours)
- Handling any negative feedback (cases/disputes)
- Handling customer return requests/exchanges
- Providing technical support tickets directly with Amazon seller support
- Handling all refunds/cancellations
- Optimizing customer product reviews & ratings
One Stop Nerds’s experienced Customer Service management team proactively manage seller accounts ensuring that all customer engagement and communication is professionally handled. This converts to positive customer feedback and increased customer product reviews, in turn, driving additional sales on the Amazon marketplace.